FAQs

Please find below some of our most Frequently Asked Questions. If your question isn't answered here, or if you would like to get in touch we'd love to hear from you!

You can reach us via info@yaitte.com or our Contact Us page.

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HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

We offer the following delivery options:

• UK DHL Next Day (order by 2pm) - £8
• US DHL Express 1-2 days - £20
• REST OF WORLD DHL Express 3-4 days - £20

Individual products with extended delivery estimations are clearly noted on their product page and orders are followed with a delivery estimation email.

**Please note: we are currently unable to deliver to Russia**

Yaitte insures all purchases during time in transit until delivered and signed for.

For more shipping info see here.

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HOW CAN I TRACK MY ITEM?

Once your order has been placed and prepared ready for shipment we will send you an email with the tracking details.

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DHL NEXT DAY & EXPRESS SHIPPING 

You will receive email confirmation when your order has shipped along with a tracking number and estimated date of delivery. You will be able to track your item on the DHL website. Please note that a signature is required on delivery.

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WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept PAYPAL, VISA, VISA DEBIT, MASTERCARD & AMEX.

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WHAT CURRENCY IS USED ONLINE?

All of our products are priced in British Pounds/Sterling. You can choose to view a product in EUR or USD using the currency selector at the top of the website. At checkout, you will be charged in pounds and therefore subject to the exchange rate used by your bank or credit card company at the time of sale.

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HOW DO I RETURN AN ITEM?

We accept items for return that are unworn & unwashed with original packaging within 14 days after purchase. Please see Shipping and Returns page for more information.

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HOW DO I PRE ORDER AN ITEM?

Items that are available for pre order are clearly marked in the product title. From the product page you can choose your required size and email us to request an item for pre order and we will personally process the order for you. Estimated delivery dates for each pre order will be confirmed via email prior to purchase. 

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CAN I EXCHANGE AN ITEM?

If you would like to exchange an item for a different size please email us info@yaitte.com and we will check current stock to confirm whether this is possible.

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HOW DO I USE MY GIFT CARD?

You can redeem your gift card on any item in our online store up to one calendar year from the purchase date. Simply choose your item and enter your gift code at checkout to receive your discount. Please note, minimum order spend is £50.

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